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CLOUD CONTACT CENTER
Power next-level customer experiences
Activate an intelligent, cloud-based contact center to enhance customer interactions while minimizing costs.



Stay agile with an easy-to-manage contact center
Pay-as-you-go pricing
Avoid large capital outlays and buy only the services you need.
Adjustable volume
Scale your services quickly during call traffic peaks and valleys.
An experienced partner
Simplify management through a single vendor with 30+ years of contact center success.
Dedicated solutions to match your business needs
Interactive Voice Response (IVR) Solutions
Accelerate customer self-service and routing with user-friendly interactions.
Interaction Routing Solutions
Support agents located virtually anywhere through a centralized interactions solution with optimized call flows.
Interactive Voice Response Solutions
HOSTED INTERACTACTIVE VOICE RESPONSE
Empowering intuitive customer journeys
Get an intelligent, self-service platform that streamlines customer experiences across multiple touch points, integrates with CRM systems and offers 24/7 disaster recovery.
Interface options
Let customers choose between two caller interfaces — touch-tone or multilingual speech-recognition.
Convenient self-service
Allow customers to reset pins and access location, financial status and account details.
Smooth experiences
Optimize reliability and uptime with a carrier-grade network and fully redundant platform.
Flexible server placement
Manage your application with servers located within the CenturyLink Cloud, in your environment or in a third-party environment.
Broad integrations
The ACD Connect™ feature can share customer data with 42 types of private branch exchange systems.
More insights
Assess the effectiveness of your IVR with enhanced reporting capabilities.
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 Add the EZ Route app to your IVR solution for more features on demand.
EZ ROUTE
Flexible customization for optimized routing
Keep pace with customer call volumes using a graphical interface to manage simple call flows and make rapid or emergency changes.
Custom call flows
Build simple routing schemes to satisfy customer call demands.
Instant adjustments
Modify call flows during peak or emergency periods.
On-brand announcements
Update announcements and greetings quickly to ensure proper customer messaging.
Seamless transitions
Answer and route calls based on caller menu choices, automatic number identification and dialed number identification service info.
Agile app deployment
Create custom apps in as little as 30 minutes using the web-enabled IVR application wizard.
High-volume connections
Scale with virtually unlimited availability of ports to provide callers with access during peak periods.
For more info on CenturyLink contact center products, check out Interaction Routing Solutions.



INTERACTION ROUTING
All your contact center needs. A single virtual platform.
Streamline omnichannel customer interactions, improve outbound sales campaigns and support dispersed agents with a single, cloud-based solution.
Lower costs
Reduce contact center costs by up to 50% by minimizing capital investment and networking expenses.
Effective call management
Manage call volume efficiently with universal queueing and skills-based routing to agents virtually anywhere.
Seamless migration
Migrate your platform and expand new services quickly using a cloud-based architecture.
Constant support
Rely on 24/7 monitoring to help ensure dependability and performance.
Improved analytics
Gain better insights into your operations using real-time, historical and cradle-to-grave reports.
Flexible integrations
Integrate with legacy infrastructure, popular CRM systems and computer telephony integration (CTI) info.
For more info on CenturyLink contact center products, check out Interactive Voice Response Solutions.



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